Customer Service Officer

North West Leicestershire District Council is a busy council, working across our communities to help people and businesses thrive. We're looking for two Customer Service Officers to join our team working in our Customer Centre in the Belvoir Centre in the heart of Coalville.

About the role: You will join a busy and friendly team of Customer Services Officers providing both face to face and telephone help to residents in the district, covering the full range of services that the Council provides.

There may be the opportunity to work from home on a hybrid basis following the initial training and completion of competency checks. There is also the potential to progress to a higher-level Customer Service Officer, based on your capability where, if successful, you would deal with customers' financial matters e.g. council tax and benefits.

Our ideal candidate: Someone who can talk to people at all levels, has effective listening and verbal and written communication skills. You must be passionate about and able to deliver excellent customer service to everyone you talk to.

• 36¼ hrs per week with an annual salary of £24,790 - £25,183 (pay award pending)

• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)

• Attractive Local Government Pension Scheme with at least 25% employer's contribution

• Employee benefits programme, including payback on medical, dental and optical expenses

• Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Kerry Wright (Customer Services Team Leader) at [email protected] or call her on 01530 454549, and she will be happy to discuss this important and exciting role. You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the on-line application process. Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community. This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [email protected] if you have any questions. Closing Date: Wednesday 18 June 2025