Housing Choices Advisor

North West Leicestershire District Council is a busy council, working across our communities to help people and businesses thrive. We're looking for a dedicated and enthusiastic team player to join our Housing Strategy and Systems Team. About the role Our Housing Choices Advisor will prevent homelessness by providing first line support to those seeking advice, undertaking initial assessments to identify customer needs and ensuring that our customers can access the necessary support to address their housing needs. The job offers flexible working from home and the office which may involve carrying out home visits to aid investigation of homeless cases and carrying out settling in visits to those placed in the private rented sector. Our ideal candidate You will have an understanding of the range of housing options that are available to our customers, including the operation of the Choice Based Lettings scheme. You will have knowledge of relevant housing and homelessness legislation, but more important is your ability to listen carefully and treat customers fairly and with empathy. We pride ourselves on providing a quality and customer sensitive service and it is essential that you can demonstrate impartiality and consistency in dealing with customers.

• 36.25 hrs per week with a starting annual salary starting at £28,598 (band £28,598 to £32,061)

• Agile working scheme with a combination of home and office working

• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)

• Attractive Local Government Pension Scheme with at least 22% employer's contribution

• Employee benefits programme' including payback on medical, dental and optical expenses

• Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Lynsey Webster at [email protected] or 01530 454813, who will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the on-line application process.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [email protected] if you have any questions.

Closing Date: 09/07/2026

Early applications are encouraged, as we reserve the right to close this vacancy prior to the advertised closing date