Housing Applications Officer – fixed term 12 months

Our Housing Applications Officer will help those of our customers who find it difficult to fill in forms, because they are not comfortable with computers, do not have English as a first language or have other barriers to completing paper work. The job offers flexible working and will require a combination of attendance at our customer service centre in Coalville and may involve carrying out home visits so you will need a full UK driving license, however we can also support home working for part of the time. The role is part time and the working pattern is open to negotiation. We pride ourselves on providing a quality and customer sensitive service and your previous customer experience will ensure we achieve this.

• 18 hrs per week with a starting annual salary at £12,703 pro rata (band £25,583 to £25,989 FTE)
• Agile working scheme with a combination of home and office working
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
• Attractive Local Government Pension Scheme with at least 22% employer's contribution
• Employee benefits programme' including payback on medical, dental and optical expenses
• Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Zoe Davies at [email protected] or 01530 454812, who will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the on-line application process.

If you would like to download the full job pack, please click on the link under attachments.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [email protected] if you have any questions.

Closing Date: 29/07/2026

Early applications are encouraged, as we reserve the right to close this vacancy prior to the advertised closing date