Customer Service Officer – one permanent position and one 12-month temporary contract

North West Leicestershire District Council is an active council, working across our communities to help people and businesses thrive.

We are looking for two more people to join our Customer Services team; working in our Customer Centre in the Belvoir Centre in the heart of Coalville. You will be joining a busy and friendly team providing both face to face and telephone help to residents in the district, covering the full range of services that the Council provides. There may be the opportunity to work from home on a hybrid basis following your initial training and successful completion of your competency checks. There is also the potential to progress to a higher graded Customer Service Officer role, based on your capability where you would deal with customer's financial matters e.g. council tax and benefits.

Ideally we are looking for someone who can talk to people at all levels, has effective listening and verbal and written communication skills. You must also be passionate about and able to deliver excellent customer service to everyone you talk to.

• 36.25 hours per week with an annual starting salary of £25,583 (2026 pay award pending)
• Agile working scheme with a combination of home and working from the office on a rota basis once training completed
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent and pro rata to length of contract)
• Attractive Local Government Pension Scheme with at least 22% employer's contribution
• Employee benefits programme' including payback on medical, dental and optical expenses
• Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with either Laura Griffin by email to [email protected] or call 01530 454876 or Susie Bowler by email to [email protected] or call 01530 454871, and they will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the on-line application process. Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [email protected] if you have any questions.

Closing Date: Sunday 14 June 2026

Early applications are encouraged, as we reserve the right to close this advert prior to the closing date