We are currently recruiting for a Engineering Customer Service Supervisor role based in Shepshed, Leicestershire on a full time and permanent basis.

Engineering Customer Service Supervisor

Office based Monday to Friday

Employee discount available

Free on-site parking

23 days annual leave plus statutory bank holidays

Salary competitive

An exciting opportunity for an experienced Engineering Customer Service Supervisor to join an established supplier of machinery products. Working closely with the Technical and Service team providing technical advice to distributors and end users.

Key duties and responsibilities:

Deliver customer service across a wide range of products

Provide technical engineering and technical support to distributors and end users

Actively assist customers and colleagues with warranty returns, delivering excellent aftersales care.

Liaison with various teams to facilitate the enhancing of product and company materials.

Guiding the wider team in processing warranty returns

Assisting the team and identify areas of improvement

Monitoring the team's overall performance

Helping with training and development

Coach and lead the team to investigate and diagnose machine with issues and attempts to resolve where possible over the phone or email.

Helping field service engineers with repairs and guidelines

Manage the Customer Experience ticket review meeting.

Employees will ensure that they adhere to ISO 9001 quality policy

About you:

You must have a high level of Engineering and Technical skills

Practical experience and knowledge of products, spares and servicing

Good IT skills including Microsoft Office

Experience in managing a team

Committed to coaching and development and proving solutions across the team.

Customer service skills

Ability to multitask, have good time management and prioritise workload

Able to up sell products and services

If you are looking for a full time, permanent role with a long standing and reputable company with both hands-on engineering, servicing and machinery products experience as well as being skilled in customer service then please apply.

For more information, please call Rebecca on (phone number removed).

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About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.