Housing Assistant – part time, temporary contract until 31 March 2025

We are looking for someone with excellent verbal and written communication skills to join our busy Housing Management administration team. The focus of the role is to provide support and administration assistance to the council's Housing Officers and the wider Housing Management Team.

You will also be responsible for the case management of Right to Buy and mutual exchange applications. We are looking for someone with previous experience of working with members of the public both on the telephone and face to face as you will be our tenants' first point of contact for the Housing Management Team.

The team prides itself on providing excellent customer service and you must be able to provide clear advice on tenancy and rent queries (training will be given to help you do this), you also need to be able to stay calm as you will sometimes be dealing with difficult situations.

• 18.125 hrs per week with an annual salary, depending on experience, of £11,750 - £14,888 (pro rata to length of contract) (pay award pending)

• Agile working scheme with a combination of home and office working

• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent) (pro rata to length of contract)

• Attractive Local Government Pension Scheme with at least 25% employer's contribution

• Employee benefits programme' including payback on medical, dental and optical expenses

• Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with either Sarah Richards (Senior Housing Assistant) at [email protected] or 01530 454823 or Amanda Harper (Housing Management Team Manager) at [email protected] or 10530 454808, who will be happy to discuss this opportunity with you.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers Applications must be made using the on-line application process. Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community. Closing Date: Sunday 6 October 2024 Previous applicants need not reapply ONE TEAM, ONE COUNCIL www.nwleics.gov.uk/pages/our_values_and_behaviours