To manage a neighbourhood to maximize income and take appropriate action to create inclusive communities.

• Daily contact with tenants and their representatives concerning any aspect of Housing Management and conditions of tenancy.

• Ensure by investigation, negotiation, and enforcement that tenants comply with their conditions of tenancy, particularly with regard to nuisance and anti-social behaviour.

• To collect witness statements and evidence for cases referred to court, attending court as required.

• Complete home inspections for tenants requesting transfer, mutual exchange and home visits.

• To monitor current rent arrears and take appropriate action in order to prevent debt to the Council.

• To complete estate inspections, including monitoring of the cleaning contract.

• To undertake quarterly reviews for Introductory Tenancies and make recommendations for converting to secure or extensions.