IT Technicians in Amazon's Operations teams don't havetraditional office roles - they take care of the various IT systemsat the heart of our operational sites. As an IT Support Technician,you'll work at a logistics site alongside colleagues, remotesupport teams and the business to offer a crucial IT supportfunction. In this role, you'll work with the latest technology inan environment that encourages mentorship and career growthopportunities. Being part of this team at Amazon means you'll havelearning resources to develop your career and technical skills atyour own pace and earn industry-recognisedqualifications.Key jobresponsibilitiesSupport local users by installing,supporting and fixing issues on the IT infrastructure, end-userdevices and applications Manage tickets, providing bothfirst and second-line support Provide proactivemaintenance to maximise the availability of all IT equipmentImplement projects and deliver innovations together withother IT Service colleaguesA day in thelifeFrom day one, you'll be involved in helping us growour capabilities through deploying the latest technologies andhelping colleagues get the most use out of their IT. If you enjoy afast-paced environment, this is a fantastic opportunity. You willhave the chance to suggest ways that we can improve our systems andcollaborate with others to upgrade the service we give to internalcustomers wherever possible. About theteamWithin the Ops Tech IT (OTS) team, we offer constanttech support to Amazon's global operations. Maintaining, upgradingand protecting the IT infrastructure and end-user devices of one ofthe world's largest businesses requires diverse skills. Some of theteam are engineers who help implement solutions and create newones, whilst other people take management roles, providingleadership to our tech support colleagues so they can better helpour end-users.Amazon's OTS team work hard tobalance performance and sustainability in all new solutions. Lotsof our people are based on site. Our team operates around theclock, making sure we can offer support or carry out importantmaintenance with minimal businessinterruption. BASIC QUALIFICATIONS -Experience supporting Windows, Mac and/or Linux operating systemsin a corporate setting- Experience troubleshootingintegrated and interdependent computer systems-Experience maintaining zebra thermal printers, troubleshooting thinclients, PCs, scanners, and portable handheld terminals-Experience with network troubleshooting and support- UKvalid driving license required PREFERREDQUALIFICATIONS - CompTIA A+, CompTIA Network+,Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS,or other industry relevant certifications- Experience ina dynamic environment with a high degree of customerserviceAmazon is an equal opportunitiesemployer. We believe passionately that employing a diverseworkforce is central to our success. We make recruiting decisionsbased on your experience and skills. We value your passion todiscover, invent, simplify and build. Protecting your privacy andthe security of your data is a longstanding top priority forAmazon. Please consult our Privacy Notice() to know more about how wecollect, use and transfer the personal data of ourcandidates.Amazon is committed to a diverseand inclusive workplace. Amazon is an equal opportunity employerand does not discriminate on the basis of race, national origin,gender, gender identity, sexual orientation, protected veteranstatus, disability, age, or other legally protected status. Forindividuals with disabilities who would like to request anaccommodation, please visit