Housing Options Officer Coalville, Leicestershire Temporary Full Time - HybridWe are seeking a dedicated and skilled Housing Options Officer/ Homelessness Caseworker to join a team based in Leicestershire on a full-time temporary ongoing basis. The postholder will be a part of a team conducting assessments of those presenting as homeless, or at risk of homelessness, identifying problems causing their homelessness, and offering support and advice. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community. Requirements

• Previous experience working in a similar role, within housing options or social housing, working closely with homelessness prevention

• Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act
• Knowledge of choice-based lettings schemes

• Previous experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groups
• Excellent communication skills, both verbal and written
• Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
• Full UK Driving Licence and access to a vehicle

Role Expectations

• Provide Housing Advice: Offer accurate and up-to-date advice on housing options, and homelessness prevention strategies, ensuring individuals understand their rights and responsibilities
• Process and investigate applications for housing accommodation including those cases who are homelessness and threatened homelessness, having a clear focus on preventing or relieving a person's homelessness
• Take reasonable steps to secure suitable emergency and temporary accommodation for homeless households according to statutory requirements
• Maintain regular contact with homeless households in temporary accommodation, ensuring that appropriate support is made available
• To lead in a specialist area of housing advice e.g. domestic abuse, young people, private rented sector or welfare reform
• Provide a caring, supportive and proactive service
• Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
• Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)