Kelly Services are looking for two experienced Customer Service Advisor to work with our client based in Shepshed, Loughborough.Salary from 24,000 per annum Office-based - Monday to Friday

Customer Service Warranty Engineering Multi task

Company benefits

• Company Pension
• 23 days annual leave plus bank holidays
• Employee Discount
• Free Parking

About you

• A wealth of experience dealing with customer issues whether face-to-face or over the phone
• A good general knowledge of warranty process is ideal but not essential
• Excellent telephone manner with the ability to communicate effectively.
• Ability to work accurately under pressure and meet deadlines
• High degree of attention to detail and able to multi task.

About the Role: The Customer Service Advisor will work with the Technical and Service Departments to provide effective customer service to a network of distributors and end users, by supporting the warranty returns process.Key Responsibilities

• Prioritise and process customer queries and requests submitted by telephone, email or live chat.
• Investigate and resolve customer warranty queries quickly and patiently.
• Ensure all administration is completed to a high level.
• Use the database systems and technology to deliver great customer service.
• Ensure the Company position is robustly explained to customers.
• Implement the Company returns and warranty processes.
• Identify and highlight opportunities to enhance the Customer Experience.
• Work with Technical Customer Service Colleagues to deliver solutions.
• Carry out any other reasonable tasks as required.
• Progress and chase customer escalations to a satisfactory resolution.
• Continuing liaison with Sales, Service Department and Warehouse.

If you are looking for a new role, working with a reputable company based in Shepshed with customer service experience and a can do attitude then please apply for this role.

KSEastMidlands

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.