Transport Administrator

Menzies Distribution are looking for an enthusiastic Transport Administrator to join our team located in Coalville. The purpose of this role is to support the Operations Manager and you ll be working on behalf of Menzies Distribution and its customers.

The Details:

• Monday to Friday Shift Pattern
• Hours: 07:00-17:00
• Salary: £27,185.00k Per Annum
• Free Parking Onsite
• Monthly Pay
• We are ideally looking for someone with a lot of previous transport experience who is good with systems. This role will involve a lot of spreadsheets and various transport system knowledge is required.

What your day will look like/Tasks to Complete

• Efficiently and effectively progress chasing deliveries and collections and liaising with different stakeholders to communicate progress.
• Completing track and trace documentation
• Compiling KPI reports
• Route cause analysis of issues and reporting findings
• Data input tasks using our TMS systems (including Job Entry, rate inputting, etc)
• Retrospective TMS compliance checks
• Solve customer and carrier problems and help resolve issues promptly.
• Regular communication with Customers, Planning team, On-site Operation teams, Drivers, and Sub contractors
• Deal with a high volume of customer and carrier phone calls and emails.
• Booking in deliveries and collections
• POD control and proactively retrieving PODs from carriers.

What we need from you:

• Right To Work in the UK
• Good communication skills are essential with the ability to express empathy with customers
• Excellent written and verbal skills are essential
• Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising
• Good people skills for working with a range of colleagues and customers
• A professional manner

Benefits

• Pension Scheme
• Cycle2Work scheme
• Employee Assistance Program
• SPIRIT Awards - Peer to Peer recognition

INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.