Rate of Pay: 13.29 - 13.74 per hour Hours per Week: 36.25 Location: Primarily office-based in Coalville, with some home working available.

Key Responsibilities:

• Complaint Handling: Provide a comprehensive, positive, and effective complaint handling and resolution service to tenants and customers.
• Ownership and Accountability: Take ownership and accountability for resolving complaints and ensuring they are followed through to completion.
• Collaboration with Contractors: Work closely with housing contractors to investigate and resolve issues, providing satisfactory outcomes for housing tenants and external organisations.
• Team Collaboration: Collaborate with the internal Feedback team to support the development and delivery of quality services to customers and tenants.